Refund policy
Return & Refund Policy
Last Updated: July 30, 2026
Welcome to Shopizo. Your satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Window
We accept return requests within 30 days of the date your order is delivered.
2. Eligibility for Returns
To qualify for a return:
- The item must be unused, unwashed, and in its original condition.
- The product must be returned in its original packaging with all included accessories.
- Proof of purchase (order number or confirmation email) is required.
3. Non-Returnable Items
The following items cannot be returned:
- Used or damaged items caused by the customer.
- Personalized or custom-made products.
- Gift cards.
- Clearance or final sale items (if marked).
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include:
- Your order number.
- Clear photos or videos of the product and packaging.
We will provide a replacement or full refund after reviewing your request.
5. Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Processing typically takes 5–10 business days, depending on your payment provider.
6. Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping costs unless otherwise stated.
7. Order Cancellations
Orders may be cancelled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be cancelled.
8. Shipping Delays
Delivery times are estimates and may vary due to customs, weather, holidays, or carrier delays. Such delays are not eligible for refunds.
9. Contact Us
If you have any questions about returns or refunds, please contact our support team before sending any items back.
Email: officialshopizo.c@gmail.com
We aim to respond to all inquiries within 24–48 business hours.
